Rental policies

1. Rental duration and logistics

Standard rental periods are 24 hours starting from the time of setup. Overtime rates apply at ₱500 per additional hour unless pre-arranged with our team.

The renter must be present at the time of delivery to sign the physical inspection report. A valid government ID is required for verification. For events requiring early setup (before 8 AM), please contact us at least 48 hours in advance.

Extended rentals (2+ days) receive a 15% discount on daily rates. Weekly rentals (7+ days) receive a 25% discount.

2. Liability and equipment care

The renter assumes full responsibility for the equipment upon delivery. Innovator Crews Rentals is not liable for any injuries occurring during the operation of the equipment.

• Equipment must be kept under cover and protected from weather elements including rain, extreme heat, and humidity.
• Only authorized personnel may move the main console once installed. Moving equipment without proper training may result in damage.
• Food and drinks must be kept at a distance of at least 5 feet from all electrical components. Smoking near equipment is strictly prohibited.
• Children must be supervised at all times when near the equipment. We recommend a designated "equipment zone" for safety.

3. Cancellation policy

We understand plans change. Our refund structure is as follows:

4. Damage fees

The following fees apply for damaged or lost items. All assessments are made upon equipment return:

Minor scratches and normal wear are expected and not charged. Major cosmetic damage is assessed at 30% of replacement cost.

5. Questions

Not sure how a policy applies to your booking? Ask us before your event and we'll explain.

These rental policies sit alongside our Terms of Service.